Skip to content

Home Care

My Care Matters Health Services logo

My Care Matters Health Services

Home Care Serving Richmond Owner verified
My Care Matters Health Services, home care provider in Richmond BC

Photograph from this business's own website.

About My Care Matters Health Services


A Burnaby home care agency that names Richmond among its service areas, covering personal care, dementia and palliative support, and in-home nursing.

The service list runs from companionship at one end to catheter care at the other. Between them sit personal care, home support, dementia care, medication management, post-hospital recovery and end-of-life support, with live-in and overnight cover available. The agency works from Production Way in Burnaby and names Richmond among the communities it covers, alongside Vancouver, New Westminster, Coquitlam, Langley and several Fraser Valley towns.

Personal care, as the agency defines it, means bathing, dressing, grooming, toileting, oral and skin care, and help with mobility and transfers. Companionship runs to community outings, physical activity and memory games. Home support covers grocery shopping and light housekeeping, while dementia care takes in meal preparation and keeping the setting familiar and safe. All of it sits on the home care services list. Seniors, adults with disabilities and people who need additional daily support are the clients described, and caregivers go through multiple interviews plus a reference and criminal record check.

Staffed by registered nurses and licensed practical nurses, the nursing side is a separate line of work, and the company states that every nurse it sends is licensed in British Columbia. Among the services set out under in-home nursing care are wound care and dressing changes, catheter and ostomy care, foot care including diabetic foot care, medication administration by injection or IV where prescribed, chronic disease management for diabetes, COPD and heart failure, and palliative symptom management. What any one client receives is set by the care plan built at the assessment. Nurses are described as staying in contact with the client's physician or discharge team.

A My Care Matters Health Services team member at the company's information booth, with a teal branded table, a banner showing its phone number and care services, and a MyCare MyWin prize board alongside.

From enquiry to care, the process runs in three steps. A call comes first, then a free assessment at home, in hospital or virtually with no commitment attached, then service with caregivers matched for compatibility. Cost depends on the service, the level of care, the hours involved and whether overnight cover is needed, so the quote comes out of that consultation. A mobile app lets families follow the care from anywhere, and a nurse line is described as open around the clock.

Non-franchise and Canadian-owned is how the organisation describes itself, and it frames the benefit as flexible care plans, faster decisions without corporate restrictions and direct contact with leadership and care coordinators. The company is a private home care and nursing provider, and its entry in the Canadian Hospice Palliative Care Association directory records bereavement support, respite care, and pain and symptom management. Arranging the free assessment starts on 778-608-4255.

Hours and service area


Where they work from

3292 Production Way #501 Burnaby, BC V5A 4R4
Get directions (opens in a new tab)

Keep exploring

Other home care providers and nearby businesses in the Richmond directory.

22 Nail Bar, nail salon in City Centre, Richmond BC

22 Nail Bar

City Centre

No. 3 Road nail bar between Westminster Highway and Lansdowne, open 10am to 7pm every day of the week. Manicures, pedicures and gel work, easy to fit in around a Canada Line trip since Lansdowne station is close by.

View details

88 Supermarket, grocery store in City Centre, Richmond BC

88 Supermarket

City Centre

The Vancouver chain's largest store, about 19,000 square feet on Garden City Road and open 8:30am to 10pm daily. Straightforward Chinese-Canadian grocery shopping: fresh meat and seafood counters, stacked produce, bulk dry goods and sauces.

View details

A Bite of Shunde, restaurant in Golden Village, Richmond BC

A Bite of Shunde

Golden Village

Shunde-style Cantonese restaurant on Garden City Road, focused on the delicate southern cooking that region is known for: steamed fish, double-boiled soups, stir-fried milk and fresh fish congee. Food-first, not a banquet hall.

View details

Aberdeen Square Optometry, optometrist in Golden Village, Richmond BC

Aberdeen Square Optometry

Golden Village

Third-floor optometry practice inside Aberdeen Square in the Golden Village, a short walk from Aberdeen Station. Routine eye examinations and contact lens work in a mall setting, easy to combine with other errands on the No. 3 Road strip.

View details

Access Self Storage, storage facility in Bridgeport, Richmond BC

Access Self Storage

Bridgeport

Long-running Richmond storage business on River Road with units from tiny two-by-three lockers up to ten-by-twenty rooms. It also rents mailboxes and receives parcels with same-day email notice, plus mail forwarding, scanning and moving supplies.

View details

Accurate Security (Al Scott Lock & Safe), locksmith in City Centre, Richmond BC

Accurate Security (Al Scott Lock & Safe)

City Centre

Richmond locksmith and security shop on Minoru Boulevard, trading under the long-established Al Scott Lock & Safe name. Covers key cutting, deadbolts and door hardware, safes and vaults, plus alarms, cameras and access control for businesses.

View details

From the blog

Richmond guides and stories

Longer reads from the editor, with the places worth a detour linked inside them.

6 min read

What to Do in Richmond on the Labour Day Long Weekend

The Night Market's final season is the loud story. The quieter one: free admission at the Cannery ends Monday, Britannia keeps summer hours through Sunday, and Steveston does sunsets better than anyone.

Read the guide

6 min read

Where Locals Actually Eat in Richmond BC

Nothing on Alexandra Road is a secret. It is just in a strip mall with bad signage and no patio, which is why visitors never find it. Here is how I actually use Richmond's plazas and food courts, which specialists are worth the drive, and when not to bother.

Read the guide

7 min read

Terra Nova Rural Park and the West Dyke Trail

The West Dyke Trail is about five and a half kilometres of flat gravel between Terra Nova Rural Park and Garry Point, and I ride it most mornings. Here is what is actually at the north end, which way to walk so the wind is on your side, and why winter is the better season for it.

Read the guide

Keep the directory honest

Know somewhere that should be listed?

Every entry here is written and checked by hand. If a place is missing, tell us and we will go and look at it.